Work steps become more efficient
The service technician or field staff (craftsmen, courier services, transport drivers and merchandisers) in the classic sense still works with pen and paper and, if necessary, with a laptop to process their orders. And this is exactly where the potential for savings lies that can be achieved using barcodes and RFID solutions.
Instead of pen and paper, the modern and optimized field service is equipped with a handheld, smart device or tablet, all of which have a scanner. Employees receive their orders conveniently and in real time on their mobile device via UMTS/LTE. Thanks to the durable housing and strong battery, the devices can be used all day long and thanks to the powerful processor, the latest business applications for order tracking, navigation and messaging run quickly and smoothly at the same time. The mobile device can also be used, for example, as a navigation system, smartphone or camera. The employee records the data directly on site, scans the spare parts and documents the event with the high-resolution camera. The customer conveniently acknowledges the work completed via an electronic signature on the device display and receives their receipt via the mobile printer, which is connected via Bluetooth (BT). The recorded data for the order is then sent to the headquarters via UMTS and the order is marked as completed.
There are applications in which the use of RFID can bring advantages, especially in service operations. For example, during the recurring maintenance of smoke detectors, the test data, the date and the latest status of the test can be updated and added during the scanning process - this is made possible by active RFID transponders, which can not only be read but also written to. Reading out data from an object when it is installed is also unproblematic, as no direct visual contact with the RFID chip is necessary to read out the data.
With mobile devices, data can be recorded directly on site and all important information is available centrally. Mobile device management software solutions are used to centrally manage apps, updates and authorizations for mobile devices. When synchronizing devices via the MDM software, authorization and installation of individual apps and security settings are transmitted. The security settings are a very important aspect that should not be neglected, because the field service carries sensitive company data with them. During the configuration process, the serial number of a device is assigned to an employee and an individual password is created. The employees only have to switch on the mobile device and it can only be used by entering their password.
The abbreviation RFID stands for Radio Frequency Identification. It is therefore an identification via electromagnetic waves. A wide variety of information can be stored on a small RFID chip. A reading device can read the data via radio at any time. The stored data can be unique text or simple codes. Numbers, names, passwords and a lot of other information can be saved. The RFID chips are also known as transponders or tags. Further information on the subject of RFID can be found here here.
The mobile data capture devices (MDE) equipped with an RFID module can also capture RFID tags in addition to the usual barcode. With Radio Frequency Identification, as already mentioned above, objects can be identified and transmitted using radio waves contactlessly and without visual contact. Another advantage of RFID technology is the ability to rewrite and store amounts of data directly on the object or to record multiple objects at the same time. By using RFID technology, company processes become faster and more transparent. The data can be sent directly to the control center using UMTS/LTE or stored in the mobile device and transmitted offline at a later date via WLAN or cable.
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